HP Multifunction printer
August 10, 2017

Error Code On Your Printer?




Error Code On Your Printer?

Scenario: You press print from your computer and it sends the data to the printer where it makes a copy on a piece of paper. A light starts flashing on the printer and you realize there is an issue. If you see an error code or error message, write it down immediately before restarting your printer. You can google the error code and try to figure it out on your own, or call a printer repair service technician. More than likely, the technician will be able to assist you because after all, they are the professional.

Having the error code and/or error message will eliminate extra time the technician would have to spend at your location trying to fix the issue. If no error codes appear, be sure to tell the technician all of the symptoms your printer is having so they can bring the parts needed to fix your machine.  If you are interested in viewing a diagram of the inside of a laser printer please click here.

As you are probably aware, there are hundreds of printers on the market. Therefore, you may encounter various error codes.  If you receive any toner error codes and would like order toner please do so on via our website. Here are a few printer models’ error codes that may assist you:Paper and Cartridge Error

Paper and Cartridge errors

HP Error Code:  02 – Warming Up

Turn off the printer and remove the printer cable (USB or I/O cable), then turn it back on. If the printer reports “Ready” then first update the driver, and if not resolved then the printer cable. If there is still an error, there may be a hardware problem.

HP Error Code:    10 – Supplies Memory Error

Your printer has a problem with the toner cartridge chip, which it’s unable to read. This is the electronic information, or e-label, on the print cartridge.

Solution:  First try resetting the printer by turning it on and off. If this doesn’t work remove and reinstall the cartridge or replace it. If is still doesn’t work then you may have a hardware problem.

HP Error Code:  11 – Paper Out

If the printer isn’t out of paper this probably means there’s a problem with the paper tray or paper sensor.

Solution:  Make sure your printer is on a completely flat surface. Check the paper trays for any damage and clean away any toner build-up. If not resolved, check the paper sensor or clean the opt-sensor.

HP Error Code:  12 – Open or No EP

If the printer does have toner cartridges installed, then either a cover is open or you may have defective cooling fans or PS5 sensors.

Solution:   Check the all toners are installed correctly and that all covers are closed properly. If the problem persists you may have a hardware problem.

Paper Jam Errors

HP Error Code:  13 – Paper Jam

Your printer reports a paper jam. Paper jams can occur at four stages: pickup, printing, fusing and exit. Modern HP printers will indicate where the jam has occurred. If using heavy paper, check the HP paper guide for your printer or check for compatibility.

Solution:  Either follow the on screen guidance, if available, or methodically check for the paper jam in the customer accessible areas of the printer. Don’t attempt to use hard implements to remove paper at the risk of damage to the printer and yourself. If the problem persists you may have a hardware failure.

HP Error Code:  14 – No EP Cartridge

Your printer either doesn’t have a toner cartridge installed or doesn’t recognize one that is.Solution:  Removing and reinstalling the toner cartridge normally resolves the problem.

HP Error Code:  16 – Toner Low

This means that your toner cartridge is either getting low or is empty.

Solution:  Remove the toner cartridge and gently shake it to distribute the remaining toner. Replace the toner cartridge.

Memory Error Codes

HP Error Code:  20 – Memory Overflow

Your print job exceeds the current memory capacity of the printer.

Solution:  Increase the memory size. You need to reduce the size of your print job. You can also try making the document or image simpler.

HP Error Code:  21 – Print Overrun

Solution:  Your print job exceeds the current memory capacity of the printer.

HP Error Code:  22 – I/O Configuration

There’s a communication problem between the printer and the computer.

Solution:   Try connecting to a different USB port on the computer. Try another cable and make sure the computer is turned on and the cable is fully inserted at both ends. There may be a problem with the formatter PCA

HP Error Code:  24 – Job Memory Full

The print job is too complex for the printer memory to process.

Solution:  You need to reduce the size of your print job. You can try reducing the DPI or unticking the collate option in the printer driver. You can also try making the document or image more simple.

HP Error Code:  25 – XXX Memory Full

This means too many print jobs have been send to the printer, or job is too complex for the printer memory to process.

Solution:  Installing more memory will resolve this error.  By reducing the size of your print job can also help.

Postscript and Hard Disk Errors

HP Error Code: 30 – PS Error 16

This is commonly associated with PostScript firmware errors. It may also be triggered by PCL files being sent while the print is in PS mode or a bad PostScript file.Solution:  Reseat the PostScript SIMM or replace it. Try printing an alternative PostScript file to rule out a bad file.

HP Error Code:  30.1.1 – Disk Failure

Your printer’s hard disk drive has crashed.

Solution:  You can resolve this by pressing the SELECT button. If the error persists you may have a hard disk failure.

HP Error Code:  40 – Data Transfer Error

The connection between the computer and printer has been broken.

Solution:  Check/replace all cables as required. Ensure that any EIO boards are seated properly. If networked, check to ensure the IP settings in the printer and driver haven’t changed and match.

HP Error Code: 41 – Temporary Print Engine Error

The printer has experienced a temporary printer engine error.

Solution:  Turn the printer off for 30 seconds. Turn back on and resend the print job if necessary.

Firmware related Errors

HP Error Code:  49 – Printer Error or Communication Error

There can be a few causes of this error depending on the model, which tend to be associated with firmware errors, cable problems or hardware issues.

Solution:  Turn the print off and on again. If the problem persists, update the firmware and replace the printer communication cables. Clear all print cues.  If unresolved then it is most likely a hardware problem.

Fuser Error Codes

HP Error Code:  50.x – Fuser Error

Explanation:  The printer fuser is faulty or the supporting circuits or power are at fault. The additional 50.x number indicates:

50.1 Low temperature. Fuser is failing to warm up.

50.2 Warm up failure. The warm-up period timed out. This could be a power supply or firmware issue.

50.3 High temperature. The main thermistor is too hot. Likely to be a control circuit issue.

50.4 Faulty fuser (or Bad AC line voltage). Moderately likely to be bad mains supply (UPS, generator, extensions)

50.5 Inconsistent fuser or Wrong type fuser installed. The printer has detected the wrong fuser.

50.6 Open fuser. Fuser heater cut-off. The fuser possibly overheated.

50.7 Fuser pressure release mechanism failure. Fuser drive motor or the pressure release doesn’t work

50.8 Lower fuser temperature (sub-thermistor). Secondary thermistor detects a fault

50.9 High fuser temperature (sub-thermistor).

Solution:  These errors needed assistance from an experienced HP engineer.

Scanner Errors

HP Error Code:  51 – Beam Detect Error

Solution: On older model this normally indicates the tab on the bottom of the cartridge that opens the laser shutter is missing/snapped off. On new models it can be a problem with the laser scanner unit.

Solution:  If it’s an older printer then check to see if the tab is missing and if so replace the toner cartridge. New models may need the laser scanner assembly replaced.

HP Error Code:  52 – Incorrect Scanner Speed Error

The printer uses a mirror to reflect the laser beam across the imaging unit. This error code and error codes 52.1 and 52.2 indicate the same problem. These errors usually indicate a hardware problem.

Communications Errors

HP Error Code: 54 – Printer Error Cycle Power

There are several causes for this error code. On some models it means the sealing tape hasn’t been removed from the toner cartridge.

Solution:  Check whether tape has been left on the printer cartridges and remove it, if not then this error requires further assistance.

HP Error Code: 55 – Internal Communication Problem / Controller Error

Most likely a poor connection between the DC controller and the formatter.

This error requires assistance from an experienced printer technician.

HP Error Code:  56 – Printer Device Error

This error can result from a number of different issues depending on the model.

  1. Make sure all paper trays are correctly installed
  2. Reinstall the stacker or staple/stacker
  3. You may be trying to incorrectly print transparencies through the duplex unit
  4. You may be trying to print envelopes in duplex mode
  5. Turn the print off for 30 seconds and turn on again


Fan Errors

HP Error Code:  57.xx – Fan Failure / Gears Seized / Memory Card Error

On modern HP printers this code indicates a failure of one or more fans, on older machines gears seized or memory problems.

Solution:  These errors typically needed assistance from an experienced HP technician.

HP Error Code:  58.xx Error

There are many causes for this error code, depending upon the model it can mean: environmental sensor error, memory controller problem, fan problem, power problem or DC controller fault.

Solutions:  These faults typically needed assistance from an experienced HP engineer.

Motor Errors

HP Error Code: 59 – Motor Error

The printer has a motor error, possibly relating to the main motor, fuser motor, image drum motor or ETC motor. On older models HP error code 59 relates to memory problems.

Solution: If you have an older model then reseating or changing the memory may resolve the issue. All new models typically require assistance from an experienced HP engineer.


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